Careers

At Klocwork, you'll find some of the most accomplished business and technology leaders in the industry. We're enthusiastic about our groundbreaking software solutions and we seek highly skilled, passionate members to join our team.

Our corporate values are:

  • People First
  • Innovation
  • Creativity
  • Profit-Driven

We provide a competitive benefits package and we foster integrity and respect for every employee. If you believe you are a match for our culture and one of the opportunities below, please send your resume to Klocwork Human Resources.

Current Openings


# Position Department Location Posted
1 R&D Technical Evangelist Preferably Ottawa 25 JAN  12
2 Senior Consultant, Professional Services Customer Care US, Near an airport 04 NOV  11
3 Customer Support Engineer, Home Based Position Customer Care Europe, Asia 04 NOV  11

Detailed Career Postings

Technical Evangelist

R&D

Are you passionate about software development technology? Do you enjoy learning a product or technique and taking it out to the masses to talk about how cool it is? Do you get a kick from hearing people repeat what you say, whether verbally or in print? Are you engaging, dynamic, thought-provoking, extrovert... the person in the room people listen to?

You might be a software developer who is aching to get out from behind the keyboard and in front of your peers. You might already have changed career into a more outwardly-focused role, such as an SE or product specialist. Either way, you can't wait to share your love of technology. You understand how developers think and more importantly what makes them tick. Oddly enough, you enjoy talking to people, working a room and spreading the good word.

Klocwork is currently looking for a Technical Evangelist to engage with our customer base, specifically developers, to talk with them in ways which make sense to that community, not just parroting a marketing sound bite. This position will appeal to an individual who is energetic, self motivated and has demonstrated the ability to take broad based ideas and instruction and turn it into something useful and engaging.

Main Responsibilities:

  • Evangelize our technology, our approach, and how cool we are (yes, we are very cool!)
  • Engage with technical publications, social communities and anyone or anything else that makes sense
  • Espouse the technical message through both online forums and communities, as well as in-person events
  • Engage our Android ODM customers by hosting best practice programs, community forums, and focusing their requirements for our developers
  • Collaborate with internal teams to create and support developer specific programs
  • Be an active contributor and participant in key industry events

You Must Have:

  • 7-10 years experience as a developer in C/C++
  • Bachelor's degree in Computer Science or related discipline
  • Up-to-date knowledge of key mobile technologies and platforms, specifically in-depth knowledge of, and a passion for, Android
  • Active membership in developer communities and engagement with groups driving development efforts; ideally people already know who you are and have listened to what you have had to say in the past
  • Excellent verbal and written communication skills – unique presentation styles are welcome
  • Ability to travel, at times extensively and internationally

Customer Care

Senior Consultant, Professional Services

Do you have that elusive combination of deep technical skills and business acumen? Do you get a sense of satisfaction when you see your customers getting real business value out of the software they have bought from your company? When you met your future in-laws, or other equally scary people, for the first time, did you exude confidence you truly did not feel?

Maybe you are a software developer who is aching to get some field experience without the rejection that goes along with a sales job. You also might be collecting frequent flyer points and are looking for a job that will help you reach Elite status.

Klocwork is currently looking for a Senior Consultant in our Professional Services group. The Klocwork PS Group is responsible for delivering high value-added professional services to Klocwork's customers and partners. All members of this team are solid developers who have deep background in programming with the ability to convey highly technical information to an audience in a compelling and clear manner.

Main Responsibilities:

  • Delivers consulting services and training to Klocwork's customers to ensure ROI and maximize customer success
  • Acts as an internal expert on capability/use of Klocwork products to the Sales team
  • Assists in the scheduling and coordination of services engagements
  • Provides customization and integration services
  • Provides occasional project management services for larger, more complex projects
  • Provides guidance to junior team members

Mandatory requirements:

  • Computer Science degree or equivalent
  • 7+ years in a development or programming role, with coding experience in at least two of the following: C, C++, C#, or Java
  • OS/Platform experience with Windows, Linux, and Unix
  • Experience with build systems and tools such as make, Ant/Maven
  • 2+ years of direct customer-facing responsibility, ideally in a customer support or professional services capacity
  • Excellent written, communication, and organizational skills; you are as comfortable communicating with the CEO of the company as you are with the maintenance people
  • Strong project management and leadership skills
  • Willingness to travel up to 50%, primarily within North America though some International travel may be required
  • Must be a US Citizen and eligible for top security clearance

Assets:

  • Prior experience with static code analysis tools
  • Experience developing software and contributing to the entire development process as well as an understanding of architecture
  • Strong working knowledge of scripting languages such as Unix shell, Perl, Python

Customer Care

Customer Support Engineer, Home Based Position

You know you are knowledgeable, you consider yourself clever and you acknowledge your superior attention to detail…wouldn't it be nice to apply all of that in order to contribute to the success of our customers around the world?

Here is your chance. Klocwork is looking for an experienced C/C++ and Java programmer to work with our team of like-minded technical problem solvers, and have a direct impact on major businesses and government agencies and their success at preventing security vulnerabilities and quality defects in their source code. You will be working as a contractor to an international based company from your home.

Your knowledge, cleverness and attention to detail will contribute to the success of our 950+ customers who are the cream of the Fortune 500 and include military and aerospace, medical devices and consumer electronics companies.

These are the sorts of things you can expect to be doing:

  • Responds to customer inquiries/problems, via phone or email or ticket support system, to bring to resolution quickly and to the satisfaction of the customer;
  • Investigates customer problems by drawing on past experience, searching database records, or recreates problem in order to provide solution to customer;
  • Documents all customer calls and resolutions in Customer Request Management System;
  • Escalates customer issues, as necessary, to ensure resolution of customer problem;
  • Participates in project reviews and meetings to gather information/knowledge on customer requirements and product functionality;
  • Monitors active customer cases to ensure timely feedback/resolution of customer issues;
  • Engage in customer outreach programs to ensure that customers are experiencing ongoing success;
  • Participate in rollout and maintenance of partner recertification programs;
  • Work with partners to resolve customer issues in a collaborative environment;
  • Assists in defining Customer Support strategy, policies and procedures;
  • Completes and distributes Customer Service Reports;
  • Researches, recommends and implements customer support processes, methods and tools;
  • Identifies opportunities to improve products based on customer issues and feedback;
  • Ensures intimate familiarity with various Customer Support legal and support agreements as well as Klocwork licensing agreements;
  • Delivers software and licenses to customers and partners;
  • Manages customer support portal accounts;

And these are the types of things you bring to the table:

  • University degree in a computer related field, or equivalent;
  • Previous experience in a customer support or customer facing role preferred;
  • C/C++ and Java expertise and a working knowledge of PHP/MySQL;
  • Knowledge of use and application of software tools;
  • Knowledge of call center procedures and ticketing;
  • Knowledge of Unix, Linux, Windows (ability to install programs in O/S and use);
  • Strong command of the English language;
  • Ability to speak a second European or Asian language would be desirable though not essential;
  • Proven commitment and dedication to customer service;
  • Excellent interpersonal skills;
  • Experience working in a technical environment and interfacing with diverse teams (e.g. development, customers, professional services, sales, sales engineers);
  • Highly organized and ability to multi-task.
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