Troubleshooting

Installation and upgrade

• Unable to start Klocwork Servers following Windows installation
• Error reading setup initialization file during installation
• Repairing a Windows installation of Klocwork Insight
• Package Load Failure occurs in Visual Studio after I install patch
• IntelliJ IDEA installation not detected; plugin not installed
• Error 1723 There is a problem with this Windows installer package

Networking

• Find Klocwork Servers running on your LAN
• Unable to start the Database Server because the path to the socket file is too long
• Database connection error
• Unable to stop Klocwork Servers
• Unable to restart Klocwork Servers
• Klocwork clients cannot access servers after disconnecting Windows computer from network
• Lost connection to MySQL server at 'XXX', system error
• Unable to run MySQL as root user
• Simple bind failed error when trying to connect to Active Directory
• Server log files

Licensing and access control

• Authentication failed message
• Can't connect to License Server
• Unable to start or check the Klocwork Servers because of LDAP error
• LDAP server not detected
• Resolving conflicts with other tools that use FLEXlm licensing
• Unable to log in to Klocwork Review after setting up Basic access control
• Remote host closed connection during handshake
• License Server error when shutting down host Windows machine
• Finding out how many licenses are in use
• Failed to connect to server due to missing PKI certificate

Klocwork Architect

• Klocwork clients cannot connect to Klocwork Server
• User models not visible in Klocwork Architect or Klocwork Review in a project created from tables
• Remote host closed connection during handshake

Build integration

• kwinject
  • kwinject error - Compiler can't be configured
  • Troubleshooting an incomplete kwinject build specification
  • Local build processes failing in kwinject-enabled builds
• kwant
  • Message about UnsupportedClassVersionError
• kwvcprojparser/kwdspparser
  • kwvcprojparser message Project file is not found. Skipping
  • Unable to generate build specification for Visual Studio 6 project

Integration build analysis

• Viewing integration build log files
• Database loading and propagation errors
• Improving database performance
• Analysis fails with exited and exception messages
• kwbuildproject throws java.lang.ExceptionInInitializerError
• Troubleshooting include errors in the integration build log
• C/C++ Path Analysis errors in build log
• Java memory problems when running Klocwork applications
• Collecting troubleshooting information with kwsupport

Klocwork Review

Tip: Whenever there is unexpected behavior in Klocwork Review, try clearing your browser cache.

• Cannot display the webpage or Failed to Connect messages
• No legend printed with Klocwork Review reports
• Klocwork clients cannot connect to Klocwork Server
• Certificate warning issued by browser-based client tools
• Slow performance in Klocwork Review
• User models not visible in Klocwork Architect or Klocwork Review in a project created from tables
• Prompted to download a file when accessing Klocwork Review or Klocwork Inspect
• Remote host closed connection during handshake
• Empty report or issue list in Klocwork Review

Klocwork Inspect

• No data is available for selected feed in Klocwork Inspect
• Project not available when trying to set up a Klocwork Inspect feed
• Insufficient permissions to access a code review
• Cannot display the webpage or Failed to Connect messages
• Failed to create code review-Problems not synchronized with server-exiting
• Can't see Klocwork issues in my code review
• Upload failed - Unknown username error when submitting pre-checkin code review
• Klocwork Inspect encoding error
• Cannot run program git - the system cannot find the file - error when submitting pre-checkin code review
• kwscm or kwcodereview with Perforce fails with Can't create a new user message

Klocwork Desktop Analysis

• Visual Studio troubleshooting
• Eclipse troubleshooting
• IntelliJ IDEA troubleshooting
• Klocwork Desktop troubleshooting
• Klocwork Desktop Command Line (kwcheck) troubleshooting

Extensibility

• Troubleshooting custom checkers