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Klocwork News

EE Times: Modernizing the Peer Code Review Process

06 JUL  10

With data from a new independent Forrester report, this article looks at the state of today's code review practices. More

Klocwork Growth Continues to Surge

06 JUL  10

Record Q2 bookings and continued product innovation contribute to stellar quarter More

ACTIA Selects Klocwork to Enhance Quality and Reliability of Automotive Software

25 MAY  10

Klocwork expands presence in automotive sector with its unique combination of MISRA and critical defect detection More

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Support

Klocwork is committed to providing easily accessible information, learning products and services that maximize the productivity and effectiveness of our customers. Learn more about the support options available to you as a Klocwork Insight, Insight Pro or Solo customer below.

Klocwork Insight and Insight Pro

Access to Support

Registered users can create and view their support requests 24x7, access forums, product documentation, technical notes and download software.

Support Resources

  • Klocwork Insight & Insight Pro product documentation
    Find Klocwork Insight Release Notes, Quick Start Guides, User Guides and more within the Knowledge Base of My.Klocwork.
  • Online User Forums (Requires Login)
    Access, engage with and learn from a variety of user forums, organized by product feature. Click the Forums tab in My.Klocwork
  • Software Access (Requires Login)
    The latest GA release, patches and add-ons are available 24 hours a day via the Downloads section of our Support portal.

Support Policies

For Klocwork Insight and Insight Pro customers with valid maintenance, Klocwork shall provide telephone, on-line and electronic mail support on technical issues relating to the Software on Business Days.

On-line services include Customer Ticketing system, User Forums, Customer Documentation archives, Release Installer and Patch repository, and secure file-transfer services.

Klocwork will provide Workarounds, Patches, Maintenance Releases or Major Releases for reported problems in accordance with our details support policies.

Klocwork also provides Professional Services.  Such services shall be provided on the terms and conditions set out in Klocwork’s standard Consulting Services Agreement.

Klocwork Solo

Access to Support

Registered users have access to tutorials and technical notes and the Klocwork Solo online user forum. Registered customers also have access to Klocwork's Online Help Desk.

Support Resources

  • Klocwork Solo product documentation
    Access the Klocwork Solo for Java Tutorial, detected issues documentation, and full product documentation.
  • Online User Forum (Requires Login)
    Interact with other Klocwork Solo for Java customers and Klocwork Support Engineers.
  • Online Help Desk (Requires Login - Customers Only)
    Online case management for Klocwork Solo customers.

Support Policies

For Klocwork Solo Trial Users: Klocwork will provide basic technical support for the period of the Trial from the Commencement Date, which will include all generally available updates and/or enhancements. Technical support consists of Online User Forum Support for technical issues relating to the use of the Product.

For Klocwork Solo Customers: Klocwork will supply the Subscriber with the Product and provide basic technical support for the period of the Subscription from the Commencement Date, which will include all generally available updates and/or enhancements. Technical support will include Online Help Desk support and Online User Forum Support for technical issues relating to the use of the Product, but will not include any on-site visits to the Authorized Site or any other third party locations.