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Support
Klocwork is committed to providing easily accessible information, learning products and services that maximize the productivity and effectiveness of our customers. Learn more about the support options available to you as a Klocwork Insight™, Klocwork Inspect™ or Klocwork Solo® customer below.
Klocwork Insight and Klocwork Inspect
Access to Support
Registered users can create and view their support requests 24x7, access forums, product documentation, technical notes and download software.
- If you have an existing support account, log in at our Developer Network and create a new support request.
- If you are a customer without an existing login, send us your account information, name and email address and we will create an account for you. support@klocwork.com
Support Resources
- Klocwork product documentation
- Locate release notes, user guides and training resources at the Klocwork Developer Network.
- Access and engage with our developer community at our online user forums.
- Software Access (Requires Login)
The latest GA release, patches and add-ons are available 24 hours a day via the Downloads section of our Support portal.
Support Policies
For Klocwork Insight and Klocwork Inspect customers with valid maintenance, Klocwork shall provide telephone, on-line and electronic mail support on technical issues relating to the Software on Business Days.
On-line services include Customer Ticketing system, User Forums, Customer Documentation archives, Release Installer and Patch repository, and secure file-transfer services.
Klocwork will provide Workarounds, Patches, Maintenance Releases or Major Releases for reported problems in accordance with our detailed support policies.
Klocwork also provides Professional Services. Such services shall be provided on the terms and conditions set out in Klocwork’s standard Consulting Services Agreement.
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