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Klocwork News
EE Times: Modernizing the Peer Code Review ProcessWith data from a new independent Forrester report, this article looks at the state of today's code review practices. More
Klocwork Growth Continues to SurgeRecord Q2 bookings and continued product innovation contribute to stellar quarter More
ACTIA Selects Klocwork to Enhance Quality and Reliability of Automotive SoftwareKlocwork expands presence in automotive sector with its unique combination of MISRA and critical defect detection More
Support
Klocwork is committed to providing easily accessible information, learning products and services that maximize the productivity and effectiveness of our customers. Learn more about the support options available to you as a Klocwork Insight, Insight Pro or Solo customer below.
Klocwork Insight and Insight Pro
Access to Support
Registered users can create and view their support requests 24x7, access forums, product documentation, technical notes and download software.
- If you have a problem or issue, create a new support request.
- Registered users, log in here.
- New user? Register here.
- Forgot your Password? Request a reset.
Support Resources
- Klocwork Insight & Insight Pro product documentation
Find Klocwork Insight Release Notes, Quick Start Guides, User Guides and more within the Knowledge Base of My.Klocwork. - Online User Forums (Requires Login)
Access, engage with and learn from a variety of user forums, organized by product feature. Click the Forums tab in My.Klocwork - Software Access (Requires Login)
The latest GA release, patches and add-ons are available 24 hours a day via the Downloads section of our Support portal.
Support Policies
For Klocwork Insight and Insight Pro customers with valid maintenance, Klocwork shall provide telephone, on-line and electronic mail support on technical issues relating to the Software on Business Days.
On-line services include Customer Ticketing system, User Forums, Customer Documentation archives, Release Installer and Patch repository, and secure file-transfer services.
Klocwork will provide Workarounds, Patches, Maintenance Releases or Major Releases for reported problems in accordance with our details support policies.
Klocwork also provides Professional Services. Such services shall be provided on the terms and conditions set out in Klocwork’s standard Consulting Services Agreement.
Klocwork Solo
Access to Support
Registered users have access to tutorials and technical notes and the Klocwork Solo online user forum. Registered customers also have access to Klocwork's Online Help Desk.
- New user? Register here.
- Forgot your Password? Request a reset.
Support Resources
- Klocwork Solo product documentation
Access the Klocwork Solo for Java Tutorial, detected issues documentation, and full product documentation. - Online User Forum (Requires Login)
Interact with other Klocwork Solo for Java customers and Klocwork Support Engineers. - Online Help Desk (Requires Login - Customers Only)
Online case management for Klocwork Solo customers.
Support Policies
For Klocwork Solo Trial Users: Klocwork will provide basic technical support for the period of the Trial from the Commencement Date, which will include all generally available updates and/or enhancements. Technical support consists of Online User Forum Support for technical issues relating to the use of the Product.
For Klocwork Solo Customers: Klocwork will supply the Subscriber with the Product and provide basic technical support for the period of the Subscription from the Commencement Date, which will include all generally available updates and/or enhancements. Technical support will include Online Help Desk support and Online User Forum Support for technical issues relating to the use of the Product, but will not include any on-site visits to the Authorized Site or any other third party locations.
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