Support

Klocwork is committed to providing easily accessible information, learning products and services that maximize the productivity and effectiveness of our customers. Learn more about the support options available to you as a Klocwork Insight™ or Klocwork Cahoots customer below.

Klocwork Insight

Access to Support

Registered users can create and view their support requests 24x7, access forums, product documentation, technical notes and download software.

  • If you have an existing support account, log in at our Developer Network and create a new support request.
  • If you are a customer without an existing login, send us your account information, name and email address and we will create an account for you. support@klocwork.com

Support Resources

Support Policies

For Klocwork Insight customers with valid maintenance, Klocwork shall provide telephone, on-line and electronic mail support on technical issues relating to the Software on Business Days.

On-line services include Customer Ticketing system, User Forums, Customer Documentation archives, Release Installer and Patch repository, and secure file-transfer services.

Klocwork will provide Workarounds, Patches, Maintenance Releases or Major Releases for reported problems in accordance with our detailed support policies.

Klocwork also provides Professional Services.  Such services shall be provided on the terms and conditions set out in Klocwork’s standard Consulting Services Agreement.

In this section

Klocwork News

Rogue Wave Shows Off New Analysis Toolchain for Software Risk Mitigation

26 FEB  14

Expanded capabilities to be shown at Embedded World and RSA Conference Boulder, CO – February 26, 2014 – Rogue Wave So More

Rogue Wave Software Acquires Source Code Analysis Vendor Klocwork

09 JAN  14

Acquisition Expands Portfolio with Tools to Create Secure and Reliable Code BOULDER, CO – January 9, 2014 – Rogue Wave Softw More

Klocwork Joins the Eclipse Foundation

19 DEC  13

BURLINGTON, MA – Dec. 19, 2013 – Klocwork® Inc., a global leader in software development tools for creating secure code, tod More

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