Klocwork is committed to providing easily accessible information, learning products and services that maximize the productivity and effectiveness of our customers. Learn more about the support options available to you as a Klocwork Insight™ or Klocwork Cahoots customer below.
Registered users can create and view their support requests 24x7, access forums, product documentation, technical notes and download software.
For Klocwork Insight customers with valid maintenance, Klocwork shall provide telephone, on-line and electronic mail support on technical issues relating to the Software on Business Days.
On-line services include Customer Ticketing system, User Forums, Customer Documentation archives, Release Installer and Patch repository, and secure file-transfer services.
Klocwork will provide Workarounds, Patches, Maintenance Releases or Major Releases for reported problems in accordance with our detailed support policies.
Klocwork also provides Professional Services. Such services shall be provided on the terms and conditions set out in Klocwork’s standard Consulting Services Agreement.
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